When will my order be shipped?
Orders are shipped out Monday - Friday, within 24 hours of receiving payment.
How much does shipping cost?
We offer flat rate shipping for $9.95.
Do you offer expedited shipping?
Currently we do not expedite shipping; we ship everything Priority.
How are orders shipped?
Orders are shipped through USPS.
What do I do if my shipment is incorrect or damaged?
To ensure ourselves against mishandling by USPS, we photograph and document every order. If your order still arrives damaged, you have 14 days to contact us for return or replacement.
Do you offer international shipping?
We currently do not offer international shipping.
Do you accept returns?
We accept limited returns if a product arrives damaged.
How do returns work?
If we accept your return, you will receive a refund minus the shipping charges. Please contact us at 312-509-0036 for shipping labels and return information.
How are chargebacks handled?
Chargebacks are taken very seriously and will be treated as fraud against our company. If you have changed your mind about a product, it is not grounds for filing a fraudulent usage claim.
Please contact us if you have any issues with a product to explore your options.
You can find more information about consumer laws in the Fair Credit Billing Act.
How are are products stored before shipping?
We store products in a controlled environment at our storage facility to ensure all our research chemicals are at a consistent, stable temperature.
Where are your products made/come from?
Our products come from the United States and some parts of Northern Europe.
What are your research products suspended in?
We do not currently offer liquid products at this time.
What kind of glass do you use for your peptides?
We use specialty glassware that inhibits absorption.
What is the shelf life of your products?
2-5 years if products are stored properly.
How should I store your products?
Store your products in a cool, dry place — away from direct sunlight. Products should be kept at -20 degrees Celsius prior to dissolution.
Are there any safety precautions for using your products?
When using our products, please avoid inhalation, contact with eyes, skin, and clothes, as well as prolonged, repeated exposure. We are not liable for any damage resulting from the handling or from contact with products.
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If you have any further questions about our shipping, returns, or products, please reach out to our team by phone at 312-509-0036 or by email at email@example.com.