Orders are shipped out Monday – Friday, within 24 hours of receiving payment.
We offer flat rate shipping for $9.95.
Currently we do not expedite shipping; we ship everything Priority.
Orders are shipped through USPS.
To ensure ourselves against mishandling by USPS, we photograph and document every order. If your order still arrives damaged, you have 14 days to contact us for return or replacement.
We currently do not offer international shipping.
We accept limited returns if a product arrives damaged.
If we accept your return, you will receive a refund minus the shipping charges. Please contact us at 312-509-0036 for shipping labels and return information.
Chargebacks are taken very seriously and will be treated as fraud against our company. If you have changed your mind about a product, it is not grounds for filing a fraudulent usage claim.
Please contact us if you have any issues with a product to explore your options.
You can find more information about consumer laws in the Fair Credit Billing Act.
We store products in a controlled environment at our storage facility to ensure all our research chemicals are at a consistent, stable temperature.
Our products come from the United States and some parts of Northern Europe.
We do not currently offer liquid products at this time.
We use specialty glassware that inhibits absorption.
2-5 years if products are stored properly.
Store your products in a cool, dry place — away from direct sunlight. Products should be kept at -20 degrees Celsius prior to dissolution.
When using our products, please avoid inhalation, contact with eyes, skin, and clothes, as well as prolonged, repeated exposure. We are not liable for any damage resulting from the handling or from contact with products.